Refund Policy

Created on 25 June, 2024 • 94 views • 2 minutes read

Thank you for purchasing at Cool Popup.

If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

The following definitions shall have the same meaning regardless of whether they appear in singular / plural or upper / lower case.

For the purposes of this Return and Refund Policy:

  1. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cool Popup.
  2. Purchase refer to the one-time or subscription purchases made on the Service.
  3. Orders mean a request by You to purchase from Us.
  4. Service refers to the Website.
  5. Website refers to Cool Popup, accessible from https://www.coolpopup.com
  6. You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 3 days without giving any reason for doing so.

The deadline for canceling an order is 3 days from the date on which you received the service or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. you can inform us of your decision by email: support[at]coolpopup.com

We will reimburse you no later than 14 days from the day on which we receive your refund request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

We may choose to terminate the service, as soon as receiving your refund request - even though the refund may not be completed in the 14 day period.

Conditions for Returns

In order for the purchase to be eligible for a return, please make sure that:

  1. The purchase was made in the last 72 hours.
  2. We reserve the right to refuse refund requests at our sole discretion, if there was a breach of the terms & conditions.
  3. Only regular-priced purchases made on this website may be refunded.
  4. Purchases done outside this website will follow its own refund policy, if any.
  5. This exclusion may not apply to you if it is not permitted by applicable law.

Contact Us

If you have any questions about our Refunds Policy, please contact us.